1.1. The Service is for parents, guardians, and carers aged 18 or over who create personalised bedtime content for children in their care.

1.2. Children do not create accounts and must not use the Service without adult supervision. You are responsible for how children in your care experience content generated through your account.

1.3. You confirm you have the legal authority to provide information about any child you add to your family profile.

2.1. Snowball uses artificial intelligence to generate personalised story text, illustrations, and audiobook-style narration based on information you provide (child profile, interests, briefs, calendar events, etc.).

2.2. Features may include, now or in future:

• AI-generated story chapters and library
• Audiobook playback (preset voices and optional parent voice clone)
• Avatar creation (attribute-based or optional selfie)
• Family calendar for story context
• Push notifications
• Multiple story languages
• Sleep sounds and timers

2.3. We may add, change, or remove features. We will use reasonable efforts to avoid materially reducing core paid features during an active subscription period without notice.

3.1. You must sign in with Sign in with Apple.

3.2. You are responsible for activity on your account and for keeping your device secure.

3.3. You agree that information you provide (about yourself, your family, and children) is accurate and kept up to date.

3.4. Account deletion: You may delete your account at any time via Settings → Delete account in the app, or by emailing support@trysnowball.app. Deletion is handled as described in our Privacy Policy. Deletion is permanent and cannot be undone.

4.1. Access to premium features requires a paid subscription (monthly or annual), billed through Apple In-App Purchase.

4.2. A free trial may be offered (currently 3 days where available). If you do not cancel before the trial ends, Apple will charge you at the then-current subscription price.

4.3. Apple handles all payment, renewal, cancellation, and refunds. Manage your subscription in Settings → Apple ID → Subscriptions on your device.

4.4. Prices are shown in your local currency and may change on renewal; Apple will notify you where required.

4.5. Except where mandatory consumer law requires otherwise (including UK Consumer Rights Act 2015), subscription fees are non-refundable once charged. Refund requests for Apple billing must be directed to Apple.

4.6. We may offer promotional or introductory pricing subject to Apple’s rules.

5.1. You control what you enter — child names, briefs, calendar events, photos, and voice recordings. You must not enter content that is illegal, defamatory, hateful, sexually explicit, or that infringes others’ rights.

5.2. Do not use the Service to:

• Impersonate another person without permission (including cloning someone else’s voice)
• Upload photos of anyone without their consent (or parental consent for children)
• Harass, exploit, or endanger children or others
• Reverse-engineer, scrape, or resell the Service
• Circumvent usage limits or security

5.3. Calendar and briefs: Do not enter highly sensitive personal data (e.g. medical diagnoses, financial details, safeguarding records) unless you accept that such text may be processed by AI to generate stories. Use general, age-appropriate descriptions instead.

5.4. You remain responsible for reviewing AI-generated stories, images, and audio before sharing them with children. AI output may occasionally be inaccurate, unexpected, or inappropriate despite our safeguards.

6.1 Avatar from selfie

• Available only if you choose it.
• You confirm you have permission to use the photo and that it depicts the intended person.
• Original selfies are processed to create a cartoon avatar and are not retained as photos on our systems (see Privacy Policy).

6.2 Parent voice clone

• Available only to registered parents/carers on the account.
• You confirm the recording is your own voice (or you have explicit consent from the speaker).
• Voice cloning is subject to fair-use limits (e.g. daily attempts).
• Cloned narration is for personal, non-commercial use within the Service only.

6.3 Religion and cultural preferences

• Optional. Used only to tailor story tone and context as you direct.

7.1. Stories, images, and audio are generated by automated systems. They are fiction for entertainment and bedtime routines. They are not medical, psychological, educational, legal, or parenting advice.

7.2. We do not guarantee that content will always be suitable, error-free, factually accurate, or of a particular length or quality.

7.3. To the fullest extent permitted by law, you use AI-generated content at your own discretion as the parent/guardian.

8.1. Snowball owns (or licenses) all rights in the app, software, branding, and underlying technology.

8.2. Subject to your compliance with these Terms and your subscription status, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access the Service and use generated content for private, non-commercial family use only.

8.3. You may not publish, sell, broadcast, or commercially exploit generated stories or images without our written permission.

8.4. You retain rights in content you submit (briefs, calendar text, etc.), but you grant us a worldwide licence to use it solely to operate and improve the Service (including AI processing).

Your use of the Service is also governed by our Privacy Policy: https://trysnowball.app/privacy-policy

Snowball Interactive Ltd is the data controller. We do not sell personal data.

10.1. You may stop using the Service at any time and delete your account.

10.2. We may suspend or terminate access if you breach these Terms, misuse the Service, or where required by law.

10.3. On termination, your licence ends. Provisions that by nature should survive (liability limits, governing law, IP) will survive.

11.1. The Service is provided “as is” and “as available” to the fullest extent permitted by law.

11.2. We do not warrant uninterrupted or error-free operation, or that AI output will meet your expectations.

11.3. Nothing in these Terms limits or excludes liability that cannot be limited under law (including death or personal injury caused by negligence, or fraud).

11.4. Subject to section 11.3, Snowball Interactive Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or loss of profits, data, or goodwill, arising from your use of the Service.

11.5. Our total liability to you for all claims arising in connection with the Service in any 12-month period is limited to the greater of (a) the amount you paid us for the Service in that period via Apple, or (b) £50, except where law requires otherwise.

11.6. If you are a UK consumer, you have statutory rights that are not affected by these Terms.

We may update these Terms from time to time. We will post the new version at https://trysnowball.app/terms-and-conditions and update the “Last updated” date. Material changes may be notified in-app or by email. Continued use after the effective date constitutes acceptance, unless law requires your explicit consent.

If you downloaded Snowball from the Apple App Store, the following also applies:

(a) Parties

These Terms are between you and Snowball Interactive Ltd only, not Apple Inc. Apple is not responsible for the Service or its content.

(b) Licence

Your licence is limited to use on Apple-branded devices you own or control, as permitted by Apple’s Media Services Terms.

(c) Maintenance and support

Apple has no obligation to provide maintenance or support for Snowball.

(d) Warranty

If the app fails to conform to an applicable warranty, you may notify Apple for a refund of the purchase price (if any). To the maximum extent permitted by law, Apple has no other warranty obligations.

(e) Claims

Snowball Interactive Ltd, not Apple, is responsible for addressing claims relating to the Service, including product liability, legal compliance, and consumer protection.

(f) IP infringement

Snowball Interactive Ltd, not Apple, is responsible for investigating and defending any claim that the Service infringes third-party intellectual property rights.

(g) Export

You represent you are not in a US-embargoed country or on a US government restricted-party list.

(h) Third-party terms

You must comply with applicable third-party terms (e.g. your mobile network agreement).

(i) Third-party beneficiary

Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

14.1. These Terms are governed by the laws of England and Wales.

14.2. The courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident in Scotland or Northern Ireland you may also bring proceedings in your home jurisdiction.

14.3. EU/UK consumers may use the EU Online Dispute Resolution platform (ec.europa.eu/consumers/odr) where applicable.

If you have any questions or concerns about these Terms, please contact us at:

📩 support@trysnowball.app