Snowball is designed for parents and guardians who create personalized stories for their children. You must be at least 18 years old to create an account and use the Service.

Children do not create their own accounts or directly interact with the app.

To use Snowball, you must sign in using Apple Sign-In. You are responsible for keeping your login credentials secure and for all activity under your account.

You agree that all information you provide (about yourself, your family, and your children) is accurate and up to date.

To delete your account, please contact our support team at support@trysnowball.app.

Account deletion requests are processed within two (2) working days. During this period, your account and data remain securely stored and inaccessible to you. Once deletion is complete, all associated personal data will be permanently removed in accordance with our Privacy Policy.

Snowball operates on a subscription model (monthly or annual), managed through Apple In-App Purchases.

• All payments, renewals, and cancellations are handled directly by Apple.

• You can manage or cancel your subscription at any time via your Apple ID settings.

• Prices are shown in your local currency and may change from time to time. Any change will be communicated through Apple before renewal.

• Subscription fees are non-refundable except where required by law.

Snowball uses AI to generate personalized stories based on the information you provide. You remain responsible for ensuring that all content inputs (names, interests, lessons, etc.) are appropriate for your family.

You may not:

• Use the Service for any unlawful purpose,

• Attempt to copy, modify, or resell the Service,

• Upload or generate content that is harmful, discriminatory, or infringing on others’ rights.

Generated stories and visuals are for personal, non-commercial use only.

All intellectual property rights in Snowball, including its design, software, and content, are owned by or licensed to Snowball Interactive Ltd.

By using the Service, you receive a limited, non-exclusive, non-transferable license to use Snowball for personal purposes only. You do not acquire ownership of any part of the Service or its content.

We care deeply about your privacy. Details on how we collect, store, and use data are described in our Privacy Policy.

Snowball stores user and family information (including names, ages, interests, and selected life lessons) securely using Supabase (AWS eu-west-2). This data is used to personalize story content and improve your experience.

We may also process limited information to:

• Send transactional emails (e.g., onboarding, subscription updates)

• Deliver push notifications about your stories or account activity

• Perform analytics and performance tracking to improve the app and fix bugs

As part of story generation, certain non-sensitive data (such as first name, age, and interests) may be sent to trusted AI providers, including OpenAI, to generate personalized content.

We never sell or share personal data with third parties for marketing. All third-party tools we use (for storage, communication, or analytics) act as data processors under our direction and in compliance with the UK GDPR.

Snowball Interactive Ltd remains the data controller for all data processed in connection with the app.

You may stop using Snowball at any time. We may suspend or terminate your access if you violate these Terms or misuse the Service.

Termination will not affect any obligations or rights accrued prior to the termination date.

To the fullest extent permitted by law, Snowball Interactive Ltd and its affiliates are not liable for any indirect, incidental, or consequential damages arising from your use of the Service.

The Service is provided “as is” without warranties of any kind, whether express or implied, including fitness for a particular purpose or accuracy of generated content.

We may update these Terms occasionally. When we do, we’ll post the revised version in the app and update the “Last updated” date above. Continued use of Snowball means you accept the updated Terms.

For users accessing Snowball through the Apple App Store:

(a) Acknowledgement

This End User License Agreement (“EULA”) is between you and Snowball Interactive Ltd only, not Apple Inc. Apple is not responsible for the Snowball app or its content.

(b) Scope of License

The license granted to you is limited to a non-transferable license to use Snowball on any Apple-branded products that you own or control and as permitted by Apple’s Media Services Terms and Conditions.

(c) Maintenance and Support

Apple has no obligation to provide maintenance or support services for the Snowball app.

(d) Warranty

If the app fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if applicable). To the maximum extent permitted by law, Apple will have no other warranty obligation whatsoever.

(e) Product Claims

Snowball Interactive Ltd, not Apple, is responsible for addressing any user or third-party claims relating to the app or its use, including product liability, legal compliance, or consumer protection claims.

(f) Intellectual Property

If a third party claims that Snowball or your use of it infringes their intellectual property rights, Snowball Interactive Ltd, not Apple, will handle the investigation and resolution of that claim.

(g) Legal Compliance

You represent that you are not located in a country subject to a U.S. Government embargo or on any U.S. Government list of prohibited or restricted parties.

(h) Third-Party Terms

You must comply with applicable third-party terms of agreement when using Snowball (for example, your internet or data provider’s terms of service).

(i) Third-Party Beneficiary

You and Snowball Interactive Ltd acknowledge that Apple and Apple’s subsidiaries are third-party beneficiaries of this EULA. Upon your acceptance of these terms, Apple will have the right to enforce this EULA against you as a third-party beneficiary.

These Terms are governed by the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

If you have any questions or concerns about these Terms, please contact us at:

📩 support@trysnowball.app